The key thing that customers want when making their buying decision is knowledgeable assistance that should be available when they want it. Customers want to be served by employees who know the product inside and out as they put a high value on accurate information.
Not only do they want staff who know their product or service, they also want friendly and courteous staff. Staff should value each and every customer whether they make an immediate sale or not.
The price factor is also important, but even so, it factors in only as a component when included with service, information and follow-up. Convenience is another major deciding factor when customers want to make a buying decision. The main rule is to make it simple (MIS). Customers want something that is attractive, well organised and easy to find.
Customers usually need help making a purchase decision. Once the decision is made, they will simply complete the transaction and be on their way. The tip here is to make sure customers get all the information they need and differentiate your product or service to ensure that you are the one they pick.
What’s on Sale in Sydney can offer you great assistance in keeping your customers loyal and happy. Contact us now for more information!